For over 32 years our policy has been: SERVICE. We believe that the growth and success of our business is (and always has been) nurtured by one customer at a time. When we treat you fairly and honestly, we hope you will tell your friends. When you enjoy your pond, we hope you will tell your friends. That is our plan, and the service we provide is what makes it work! Put us to the test.
Our next goal is: EDUCATION. We feel that your understanding of your pond and how it works is more important than simply selling product. We will lead you through (step by step) everything you should know to make your pond an enjoyable experience , from the first shovel of dirt to the beautiful finished paradise in your own back yard.
Unfortunately, we are unable to provide "on-site" service. We do, however, welcome your sketches, photographs, or VHS/DVD videos. You can even e-mail us your pictures so that we can get a hands-on feel for the project. This will enable us to help you even more. If you desire an on-site consultation or pond installation, clean-out, add-on, or rebuild please give us a call so that we can recommend a certified pond installer to you.
Another thing to consider is: WARRANTY. The hassles involved with boxing and shipping, not to mention the cost and time lost waiting days, if not weeks, for a response, is a royal pain. We honor all the warranties on our merchandise right here in the store. If there is a problem, just bring the item in. If manufacturers warranty applies and we cannot fix it, we will give you a replacement on the spot. This promises you no down time on pumps, for example, so that you can continue to enjoy your pond without worries.
